Join The Rixis Team

Position Summary

As a Medical Assistant at Rixis Dermatology, you'll play a pivotal role in patient care. You'll be involved in clinical duties such as taking patient histories in the electronic medical record, assisting with procedures, scribing, providing pre- and post-care instructions, and triaging clinical patient calls. Engaging with patients to ensure a comfortable and caring experience is a critical part of this role. Compassion, efficiency, and attention to detail are also key qualities for this role. Experience as a medical assistant in dermatology is strongly preferred.

Key Responsibilities

Verifying patient information by interviewing patients, recording medical history, and confirming the purpose of the visit

Entering medical history and visit information into our electronic health record (EHR) system

Escorting patients to exam rooms and ensuring they are prepared for the physician

Preparing patients for exams by providing them with necessary materials

Assisting physicians during medical examinations and procedures

Taking photographs for medical records

Scheduling medical procedures

Instructing patients on the correct usage of medications and phoning in prescriptions to pharmacies

Changing wound dressings, removing sutures

Collecting, logging, and packaging lab specimens for transport

Sterilizing medical instruments and managing medical supply inventory

Conducting phone triage and notifying patients of pathology and lab results

Scribing for office visits

Administering IM, SQ, and topical medications as ordered

Performing and documenting nurse visit appointments including suture removals, Patch Testing, and Biologic injections

Maintaining a safe, secure, and healthy work environment by following standards and procedures

Minimum Qualifications

High School diploma or equivalent

Experience in a medical office environment

Motivated to learn and assist with various tasks

Committed to delivering the highest level of patient care and customer service

Knowledge of ICD-10 and CPT coding (preferred)

Thorough understanding of HIPAA regulations

Strong team player

We are an Equal Opportunity Employer and value diversity at our clinic. We welcome applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other legally protected group status.

Position Summary

As the first point of contact, you'll set the stage for a positive patient experience. Your responsibilities will include greeting patients, scheduling appointments, answering phone calls, and managing patient inquiries. You'll also manage insurance, billing, and medical record inquiries from patients. We're looking for someone with strong organizational skills, a friendly attitude, and a commitment to providing excellent customer service. Experience at a medical office front desk is preferred, but strong experience in customer service is an acceptable substitute. Strong communication skills and a friendly attitude are a requirement.

Key Responsibilities

Greet patients and vendors with a friendly attitude, setting a welcoming tone for their visit.

Manage multi-line phones, answering calls and addressing patient inquiries with professionalism and empathy.

Handle the check-in and check-out processes, including obtaining insurance information and other necessary patient data.

Enter and manage patient information in the electronic health record (EHR) systems.

Schedule appointments both over the phone and at the checkout desks.

Collect outstanding balances and copays, ensuring accurate financial transactions.

Provide patients with support and guidance, addressing any concerns or questions they may have.

Maintain a safe, secure, and healthy work environment by adhering to established standards and procedures.

Minimum Qualifications

High School diploma or equivalent.

Prior experience in a medical office front desk or strong customer service background.

Familiarity with medical terminology is a plus.

Ability to learn and adapt to various tasks within the center, offering assistance to management and physicians.

Self-motivated with a commitment to achieving the highest standards in patient care and customer service.

We are an Equal Opportunity Employer and value diversity at our clinic. We welcome applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other legally protected group status.

Position Summary

You're not just managing tasks; you're leading our clinic to success. More than just an administrative role, as the Office Manager, you'll be vital in shaping patient experiences and clinic culture. You'll help oversee the scheduling system, patient feedback, staff meetings, implement office policies, and assist in billing and insurance processes. You will guide staff with their questions and assist in various roles as needed. Your ability to adapt, solve problems, and lead with empathy will make you an invaluable asset to our team. While experience as an office manager is always valuable, it is not necessary. Experience in a dermatology office and a leadership role are strongly preferred, including lead MA or front desk roles. Flexibility, a motivation to learn, and a willingness to help other staff grow are required.

Key Responsibilities

Implement and oversee office policies and procedures, ensuring a smooth and efficient clinic operation

Play a key role in hiring and onboarding both administrative and clinical staff

Supervise, train, and evaluate our team, fostering a supportive and collaborative work environment

Manage staff scheduling, including setting staffing schedules and approving paid time off

Uphold high standards of customer service, ensuring a positive patient experience at every touchpoint

Collaborate closely with staff and providers to align clinic objectives and strategies

Ensure adherence to all relevant regulations, guidelines, and standards, with a thorough understanding of HIPAA laws

Utilize popular software for EMR, billing, scheduling, and accurate timekeeping

Minimum Qualifications

High school diploma or equivalent

Extensive experience in a dermatology office, or associate or bachelor’s degree in healthcare management, business, or a related field

Strong operational skills and ability to work independently

Quick learner with excellent problem-solving and critical thinking abilities

Proven leadership skills and the ability to develop strong relationships with coworkers

Effective communication skills, both verbal and written

We are an Equal Opportunity Employer and value diversity at our clinic. We welcome applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other legally protected group status.